House rules
Check in
Check in begins at 3pm, if you arrive earlier we can store your bags for you until your room is ready, giving you time to explore our cities.
Check out
Please leave your room by 11.00am otherwise you will be charged for another night! Paid lockers are available if you wish to store your bags before you depart the property.
I.D.
Please bring a valid Government issued ID with you such as a passport, drivers licence, ID card. Photocopies will not be accepted.
High value bookings
All high value bookings, those over £500 and/or 8 beds a night, require full payment even if you booked a Flexible Rate.
Age restrictions
Individual guests must be 18 or older to check in unless they are accompanied by an adult (18 or older). Guests under the age of 18 must be booked in to a private dorm or room, they cannot share with guests who are not in their travelling party. Groups with children are welcome and will be placed in rooms with other children from their Group, please contact us for details via our chat bot.
Room allocation
If you want to share a room with your friends we suggest booking a private room. If you book individually we will do our best but cannot guarantee you will be allocated to the same room. All of our pod rooms are mixed unless you book a female only dorm.
Payment
We accept payments by Visa and Mastercard. Cash is not accepted for bed reservations. Liverpool and London are cashless locations.
Non refundable rates
Full payment of your reservation is taken at the time of booking, this is non refundable. If you cancel or don’t show up, the fee will be the total price of the reservation. However, you can reschedule your stay once until 72 hours before arrival for the same or higher price. You’ll only be charged if there’s a price difference between your new and old dates.
Guest behaviour
Our staff will ask you to leave if your behaviour impacts the safety or security of others guests or staff. You will not be given a refund.
No smoking
All Kabannas properties are smoke free, this includes vaping. Any guest found to be smoking inside the building will be fined £200 and asked to leave, your room rate will not be refunded.
Alcohol
You must be 18 or older to purchase alcohol from our bars. You cannot bring outside alcohol into the building. Any guest found to have outside alcohol in their possession will be fined £200 and your alcohol will be confiscated until your departure.
Drugs
Drug use is illegal in England, any guest found to be using drugs or under the influence of drugs will be find £200 and asked to leave, your room rate will not be refunded.
Gambling
Gambling of any form is strictly prohibited.
Soliciting
Soliciting is strictly prohibited.
Personal property
Pod rooms have lockers for your belongings, we also have paid lockers in the building for you to securely store your belongings if you arrive early or check out late. Kabannas accepts no liability for loss, theft or damage of guest’s property.
Damage
Any guest found to have damaged our property will be fined to cover the cost of repair or replacement. Liability: Kabannas liability is limited to the value of services booked (unless personal injury or death is caused by our negligence).
Data
We will use and store information you supply to us directly or indirectly through a third party such as an Online Travel Agency for the sole purpose of managing your reservation with us and to inform you of additional offers and services we may have available in any of our properties. If you wish to opt out please email dpo@kabannas.com
Pets
No pets are allowed in our buildings except Service Dogs. Please contact us via our chatbot if you will be bringing a Service Dog with you.
Cancellation policy
All reservations are charged at the time of booking. Non refundable rates cannot be changed or refunded. If you chose a Freedom ‘flexible’ rate you can cancel up to 48 hours prior to arrival and receive a full refund. You bank may take 3-5 business days to deposit the refund into your account.
General terms and conditions
Please read these terms carefully before you book a reservation with us. Our terms tell you who we are and how we will provide goods and services to you. If you feel there is an error in these terms please contact us to discuss.
Group terms and conditions
Each group must designate a group leader. This individual will be the primary point of contact for the property and will be responsible for the group’s actions during their stay.
All group guests over the age of 18 must provide a valid government issued ID upon arrival. (Passport, Drivers License, ID Card)
A security deposit of up to £50 per person may be required at check in for stag, hen and celebration groups. This will be refunded at check out provided there are no outstanding charges or damages.
If your group plans any activities in the property these must be coordinated with the Reception team to ensure they do not disturb other guests.